OUR COLLECTION AND USE OF PERSONAL DATA
We ask you to provide personal information when using the Services, as described below. We collect and use some information listed below because we are either legally required to do so or because we need it to provide the Services to you. In such cases, if you do not provide the information that we ask for, we may not be able to provide you with the Services.
(a) ONLINE PURCHASES When you purchase a product or service from us, we collect directly from you identifiers (full name), contact information (address, phone number, and email address), product/purchase information (model number, serial number, and purchase and/or installation date), and sensitive payment information (credit card information and name on credit card). If you are entitled to a rebate on your purchase, in some cases we also collect your sensitive tax identification information (social security or other tax identification number). We use your identifiers, contact information, and payment information to facilitate the sale and delivery of our products to you, process returns, and provide service and safety notices. We use your tax identification information only to process your rebate. We share your identifiers, contact information, tax identification number, and payment information with our third-party fulfillment providers so that they can assist us in processing your transaction and delivering your order to you. We use identifiers, contact information, and product/purchase information to send you marketing communications that we feel may be of interest to you based on your marketing preferences.
(b) PRODUCT AND ACCOUNT REGISTRATION When you register a product or create an account with Arculus Boxx, we collect directly from you identifiers (full name), contact information (address, phone number, and email address), and your product/purchase information (model number, serial number, and purchase and/or installation date). We use this information to register your product, create your account, provide products and services that you purchase, for financial and accounting purposes, and for account security, fraud prevention, and identity verification purposes. We also use this information to contact you in the event of a service notification or safety notice related to your appliance(s) and to communicate with you about products, services, events, and promotions that may be of interest to you. If you register an Arculus Boxx product or service, we share your identifiers, contact information, product/purchase information with a third-party provider so that they can market and sell you extended service contracts for Arculus Boxx products. You may at any time use this form to opt out of the sale of your data on a going-forward basis. You may cancel your account at any time. If you cancel your account, we will terminate the account functionality. Account cancellation, however, will not result in deletion of information submitted to register your product.
(c) CUSTOMER SERVICE When you use our online services to schedule a service call or delivery, make a consumer service inquiry, schedule a discussion, input your information in a chat, ask questions in an online forum, or email us, we collect directly from you identifiers (name) and contact information (telephone number and email address). We also collect directly from you any product/purchase information (types of appliances you own, model and/or serial number of your product, date of purchase, date of installation), sensitive payment information (credit card information and name on credit card), and service information (nature of your issue or question, your appliance’s service history) that you choose to provide. During service calls we collect directly from your appliance diagnostic data to help us trouble-shoot issues requiring service. We use this information to respond to your request for product service, address your questions and comments, register your appliance, ship or deliver products, issue invoices, process returns, and provide you service and safety bulletins. We also use this information to evaluate and improve our business (including developing new products and services and analyzing our existing products and services). We will share this information with our third-party customer service partners so that they can assist us responding to you, to administer service requests, and to execute service calls. Where we provide service on behalf of a third party, we share the information with the third party to obtain reimbursement for our services. If you make a service request, we share your identifiers, contact information, product/purchase information with a third-party provider so that they can market and sell you extended service contracts for your Arculus Boxx products.You may at any time use this form to opt out of the sale of your data on a going-forward basis.